Terms and Conditions

Terms and Conditions for Alpenglow Vacation Rentals

1. CHECK-IN TIME IS AFTER 3 P.M.  AND CHECK-OUT IS 10 A.M.  No Early Check-ins, please.  This will ensure that your home is completely ready before arriving.  Late check outs of more than 15 minutes (unless previously arranged) incur $50 late fee charged to your MasterCard Or Visa.

2. This is a NON SMOKING vacation home, if smoking occurs in or around the property, your Visa or MasterCard will be charged to sanitize, restore and clean entire home and areas affected.

3.  Pets are not permitted in vacation home under any conditions without prior approval.  Pets are not allowed on any furniture and we would prefer to keep pets on lower level of the house. Pet deposit will be refunded provided there isn’t any pet-related damages and all pet refuse is picked up.  Pet refuse pick up is billed at $50 per hour, one-hour minimum.

4. We will not rent to vacationing students or singles under 25 years of age unless accompanied by an adult guardian or parent that will also sign this agreement.

5. This Security Deposit Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3,000. Any damages that exceed [Policy Limit] will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply.  Full details of the Security Deposit Protection plan coverage are contained in the Certificate of Insurance or Insurance Policy.  The Security Deposit Protection plan can be purchased up to, and including at, check-in.   By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Alpenglow Vacation Rentals any amount payable under the terms and conditions of the Security Deposit Protection plan. This Security Deposit Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $3,000. Any damages that exceed [Policy Limit] will be charged to the credit card on file. If, during your stay at one of our Rental Properties, an Insured Person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply.  Full details of the Security Deposit Protection plan coverage are contained in the Certificate of Insurance or Insurance Policy.  The Security Deposit Protection plan can be purchased up to, and including at, check-in.   By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly Alpenglow Vacation Rentals any amount payable under the terms and conditions of the Security Deposit Protection plan. 

a. No damage is done to home or its contents, beyond normal wear and tear.

b. No charges are incurred due to contraband, pets or collection of rents or services rendered during the stay.

c. All debris, rubbish and discards are placed in designated dumpster.

d. All dirty dishes are placed in the dishwasher and started.

e. All used beds are stripped of its sheets and used towels are on the floor.

f.  One load of  towels is started.

g. No excessive cleaning is needed.

g. All keys are left in the lock box and doors and windows are left locked.  Failure to return keys your Visa or MasterCard will be charged to re-key the whole house.

h. All charges accrued during the stay are paid prior to departure.

i. No linens are lost or damaged.

j. No early check-in or late check-out unless prior arrangements are made.

k. The renter is not evicted by the owner (or representative of the owner),

the local law enforcement.

l. No Bachelor/Bachelorette parties; you will be asked to leave immediately.

m. Homes that have blue passes must be left in plain view upon departure.  Blue pool passes that are lost or taken (even on accident) will be charged a $100 replacement fee, charged to your Visa or MasterCard.

1. PAYMENT -   Please make payments in the form of personal checks payable to Alpenglow Vacation Rentals,, 1712 N.E. Sonya Court, Bend, OR  97701 or with your Visa or MasterCard with a 3% processing fee.

2. CANCELLATIONS - A sixty (60) day notice is required for cancellation.  Cancellations that are made sixty (60) days prior to the arrival date will incur a $100 cancellation fee within first week of reservation and up to 60 days prior to arrival. Cancellations that occur within 59 or less days of arrival will not get a refund.  Cancellations or changes that result in a shortened stay, that are made within 60 days of the arrival date, forfeit the full advance payment and/or damage/reservation deposit. Cancellation or early departure does not warrant any refund of rent, fees or taxes.

3. MAXIMUM OCCUPANCY- You have rented this home with the occupancy at the occupancy specified in your reservation.  An additional charge or $50.00 per person per night for guests in addition to maximum allowed in the home will be assessed.

4. INCLUSIVE FEES - Rates include a one-time linen-towel-toilet paper setup.

5. NO DAILY MAID SERVICE - While linens and bath towels are included in the unit, daily maid service is not included in the rental.  Mid Week housekeeping is available at an extra charge with prior arrangements and fees paid.  Mid-Week cleaning service is given upon first come, first service basis, so if you think you will need, this please plan accordingly.  We will try to accommodate your Mid-Week Cleaning request after arrival, but no guarantee.

7. FALSIFIED RESERVATIONS - Any reservation obtained under false pretense will be subject to forfeiture of advance payment, deposit and/or rental money, and the guests will not be permitted to check-in.

8. WRITTEN EXCEPTIONS - Any exceptions to the above mentioned policies must be approved in writing in advance.

9.  Guests and any of their visitors agree to indemnify and hold harmless Alpenglow Vacation Rentals and the owner of above-referenced property in any and all events of any type of personal injury of any kind occurring in and/or around premises described above while renting.